Quality management covers all of the processes and activities needed to define and achieve project quality. At its most basic level, quality management is about meeting the customers’ needs. Given this, no matter what type of project an Enterprise Project Management Office (EPMO) is responsible for, the technical specifications for the products and services to be delivered should be properly documented. Moreover, there should be a clear list of deliverables that defines the quality requirements for each of those deliverables. read more.